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  • Home
  • Services
  • About Us
  • Feedback & Complaints
  • Contact Us

Your feedback matters

At Hastings Health & Support (HHS), we welcome your feedback. It helps us understand what's working well and what we can do better.


There are three kinds of feedback you can share with us:

A Complaint

When you're unhappy with a service or experience and you'd like us to look into it and respond.

A Suggestion

When you have an idea or an opinion that could help us improve.

A Compliment

When something has gone well and you'd like to say thank you or share positive feedback.

How to share your feedback

Talk it through with the staff member you work with directly or ask to speak with a manager

Talk it through with the staff member you work with directly or ask to speak with a manager

Talk it through with the staff member you work with directly or ask to speak with a manager

Contact us:

Talk it through with the staff member you work with directly or ask to speak with a manager

Talk it through with the staff member you work with directly or ask to speak with a manager

Email: feedback@hastingshealthandsupport.com.au

Post: 

PO Box 8019, Port Macquarie, NSW, 2444


Phone: 

(02) 5527 8882


OR

Submit an enquiry below.

Contact the NDIS Quality and Safeguards Commission

Talk it through with the staff member you work with directly or ask to speak with a manager

Contact the NDIS Quality and Safeguards Commission

Phone: 1800 035 544


Web: ndiscommission.gov.au


Post:

NDIS Quality and Safeguards Commission 
PO Box 210, Penrith, NSW, 2751

Support to share your feedback

You don't have to do this on your own. You can choose someone to support you — a friend, family member, an HHS staff member, or an advocate from another organisation.

What happens after you make a complaint

We're committed to handling complaints fairly, honestly, confidentially and promptly. We treat every piece of feedback as a chance to improve our services and to build stronger relationships with the people we support and our community.

Complaint confidentiality

Complaints are kept confidential - only the people who need to be involved in finding a resolution will be. Our management team makes sure the right steps are followed properly and on time.

How long it takes

We aim to resolve complaints within 28 days of receiving them, and we'll keep in touch with you throughout the process.

Submit a feedback enquiry

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